CenturyLink Wants to End Legacy Landline Service in Parts of Florida and Las Vegas by Nov. 30: What Customers Should Do
By RSINC editorial team | Updated
CenturyLink has asked the FCC for permission to stop offering its legacy copper landline phone service at specific locations in Central and Southwest Florida and the Las Vegas area. If the FCC doesn't step in, the request can be granted automatically on November 30, 2026, the earliest date the old service could end. Public comments are due November 16.
This isn't a shutdown of all CenturyLink service in either state. It covers traditional landline voice service at particular addresses within the communities named in the FCC notice. Read any notice sent to your address and ask CenturyLink whether your line is included.
Which communities are on the list
The FCC's October 30, 2026, public notice (WC Docket 26-285) names these places. A city on the list doesn't mean every home in it is affected.
| State | Communities |
|---|---|
| Florida | Altamonte Springs, Bonita Springs, Cape Coral, Casselberry, ChampionsGate, Clermont, Davenport, Estero, Fern Park, Fort Myers, Groveland, Kissimmee, Longwood, Maitland, Mascotte, Minneola, Naples, Ocoee, Orlando, Poinciana, Reunion, St. Cloud, The Villages and Winter Garden |
| Nevada | Las Vegas and North Las Vegas |
Key dates
| Date | What happens |
|---|---|
| October 30, 2026 | FCC public notice issued |
| November 16, 2026 | Public comments due |
| November 30, 2026 | Earliest date the request can be granted and the old service can end |
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What changes for your phone
Old landlines run over copper wire to a traditional phone switch. CenturyLink's replacement, Connected Voice, carries calls over the internet or, with its Air-Line adapter, over a cellular connection. A touch-tone phone can often plug into the adapter, but the wall jacks around your house may not work the way they do now.
Connected Voice requires electrical power. During an outage, calls including 911 may stop unless the necessary phone and network equipment has compatible, charged backup power and the connection remains available. Ask CenturyLink which backup unit your installation requires, and confirm compatibility with any alarm or medical-alert service before switching.
What to do before November 30
- Read any letter from CenturyLink and confirm whether your phone number and address are included.
- Pick a replacement: CenturyLink Connected Voice, a home phone service from another provider, a cable or fiber voice plan, or a cell phone.
- If you want to keep your number, set up the transfer before you cancel the old line.
- List everything plugged into the phone line, such as medical alert devices, alarm systems, fax machines and card terminals, and test each one on the new service.
- Ask about battery backup and make sure your 911 address is correct.
- Keep order numbers and confirmations until the new service works.
If you'd have trouble finding a replacement, you can file a comment in WC Docket 26-285 through the FCC's online comment system by November 16. Stick to specifics like your location, what you use the line for and why the options don't work.
Shopping for internet at the same time
Many phone replacements run over home internet. If you're adding service or switching, compare what's at your address first. A ZIP search screens possible providers; it does not confirm service at every address. Check the exact address, equipment, signal or sky access, and current plan terms before ordering.
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Reviewed November 3, 2026. Availability, prices and terms can change.