Is Viasat dependable?

Viasat satellite internet is a truly reliable internet service; however, customers should be prepared for the unusual brief interruption of service when weather is severe. For example, short outages can occur during strong thunderstorms or heavy snowstorms.

Viasat internet service should not be affected by light rain or snow, but internet users could experience issues if the satellite dish at their location is not properly aligned with the main satellite. When you first sign up for Viasat, trained technicians come to your house with equipment and tools to install your modem and Viasat satellite dish. The reason the installation must be done by professionals is that the positioning of the satellite dish is paramount to successful internet connection. If your satellite dish is not pointed correctly to the geosynchronous Viasat satellite that is in earth’s atmosphere, the communication between the two portals will be interrupted. Usually inclement weather will not disrupt Viasat satellite dishes; however, no company has the ability to guarentee immunity from Mother Nature. Therefore, Viasat service technicians respond promptly if customers report outages on rainy days or snowy days to check for satellite alignment and any other issues that cause internet outages.

Cable cuts can cause long-term outages for cable and fiber internet service providers; however, cable cuts never interrupt Viasat satellite internet. The downed lines and broken poles that often cause DSL internet outages are not a factor for Viasat internet since Viasat only relies on satellites. Satellite internet services are delivered via beams between a geosynchronous satellite in Earth’s atmosphere and a small satellite dish and modem at the subscriber’s location. Therefore; the only technology that customers need to worry about is their own—there should be no power outage or technical issues that result to all customers in a given area since those customers don’t rely on a single telephone pole or powerlines. Since often the solution to a power outage is to reposition your satellite dish, and since technicians are quick to respond to calls, there is less need to worry and stress when it comes to power outages with Viasat than cable or fiber networks.

How Reliable Is Viasat Internet Speed?

While all internet plans offer “speeds up to,” Viasat satellite internet consistently delivers high-speed internet service at or close to advertised speeds ranging from 12 Mbps to 100 Mbps. Complaints about Viasat internet speed are most likely to be complaints about latency (a.k.a. ping) or lag time in response. This delay is an inherent part of satellite internet because of the distance the signal must travel; however, it only causes issues with multiplayer online games and video chatting. If you are looking for an internet company to satisfy your needs to surf the web or stream movies and music, satellite internet has the capacity to do those things with ease. Viasat’s downloading speeds are more than fast enough to allow customers to send emails, browse the internet, shop online, use social media, stream movies and television shows, and listen to music and podcasts. Video gaming and video conferencing are difficult because they require an instantanious transfer of information between satellites going both ways.

Viasat is a great rural internet service provider because signals from Viasat satellites can reach almost every address in America that has a clear view of the southern sky. Since the launch of the Viasat-2 satellite, the Viasat Platinum plan with 100 Mbps downloads and unlimited data has given many underserved areas internet speed and reliability far beyond what was previously available. Rural internet customers no longer must settle for dial-up or legacy copper DSL that seldom delivers the advertised speed. Viasat customers can know that their internet service provider operates with them in mind rather than simply advertising a service to them that does not actually fit their needs.

How Reliable Is Viasat Service When My Internet Is Down?

When Viasat internet is down, it generally involves a satellite beam issue, a weather-related issue or a misaligned satellite dish. A malfunctioning internet modem could also be the problem.

If you find yourself without internet and Viasat is your ISP, first go to your Viasat mobile app and troubleshoot your service. You may be able to fix your problem with a remote reboot of your modem. If this doesn’t work, and you haven’t received a notification about service outages, give Viasat a call so that a technician can troubleshoot your problem, and schedule a service call, if needed.