Cancellation fees can be tricky. Luckily, Viasat’s cancellation policy is straight forward. When
you first join Viasat, you sign a two year contract for their services. If at any point during those
first twenty-four months you decide you want to terminate your contract, you may do so;
however, there is a fee of $15 for every month of unused service in that contract. The earlier
you cancel, the more you will have to pay in fees. Those who are unsure about Viasat may opt
out of the two year contract by paying $300 as a part of their first month’s bill and receive the
promise of free termination of service. This allows them to try Viasat without risking upwards of
$350 in cancellation fees.
Termination Fees and Returning Equipment
If you choose to cancel Viasat, you must return the equipment leased to you within 30 days.
This includes the TRIA (transmit and receive integrated assembly) that is attached to the satellite dish, and the modem. These items can be
returned without additional fees; however, failure to return these items will result in a charge to
your account with the payment information on file. For unreturned Viasat modems, customers
will face a fee of $150, and an additional $150 fee if they cancel the service and fail to return the
Viasat satellite TRIA. Customers subscribed to Viasat-2 will face a $50 fee if they fail to return
the gateway modem, and a $250 fee for not returning the satellite’s TRIA.